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Terms and Conditions

Reservations, Cancellation and No-Show policy


Guarantee Policy
A valid Credit Card is required at booking time for all rates.

Deposit Policy
Best Available Rate: Full prepayment charged into credit card at the time of reservation.
Flexible Rate: Deposit not required.
Golden Age: Full prepayment charged into credit card at the time of reservation.
Other rates: please see specific policies on the rate.


Cancellation/Modification Policy
Best Available Rate: Non refundable in case of cancellation, however date changes are allowed without penalties.
Flexible Rate: Cancellation or modification free of charge up to 48h before arrival.
Golden Age: Non refundable in case of cancellation, however date changes are allowed without penalties.
Other rates: please see specific policies on the rate.

No-Shows Policy

Best Available Rate: Full prepayment, non refundable in case of No-Show.
Flexible Rate: One night charged to your credit card.
Golden Age: Full prepayment, non refundable in case of No-Show.
Other rates: please see specific policies on the rate.

Late Check-Out
On request. Please contact Reservations Department for more information and conditions. Additional fees may be applied.
Note: Reservations can be made up to 2 years prior to arrival date.

Privacy Policy

Personal Data is collected only with your booking details with our booking engine partner and is only used to confirm reservations.
The User Data collected are not shared with third parties without your prior consent.
Heritage Lisbon Hotels hold the rights to transfer User Data between entities that belong to us.
The User Data collected can be corrected or deleted on request by the person.

Heritage Lisbon HotelsRua das Janelas Verdes, 47 - 1200-690 Lisboa - Portugal - Tel: +351 213 218 200 - [email protected]